Sutton Place Hotel Ueno
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What Guests Say
Location! Right at the back of jr station, so convenient
Gigi
December 2024
Great location right next to Ueno train station, so the property is connected well to the city and Narita airport. Other great areas are within walking distance. The room was pretty spacious. Finally the hotel is amazing value for money.
Jorrit
October 2023
The hotel is in a fabulous spot with lots of easy access to shops, food and Ueno station. The staff are very friendly and helpful and even helped us dispose of a broken suitcase. There are toiletries provided in the main lobby and a single vending machine in the laundry
Erin
December 2024
Large bathroom. Fridge in room. Washers and dryers were very helpful. Convenience store (Konbini) located right across the street for breakfast, coffee, cash. Located a few blocks away from the really busy part of Ueno so the rooms were quiet and comfortable.
Jim
June 2025
The location was great, very convenient to Ueno station. The beds were comfortable, however it would have been good if there was perhaps a break on the wheels - one night sat too enthusiastically and the bed nearly rolled away. The bathroom was spacious, which was a nice change.
Lucinda
July 2025
Check in and out were very easy and quick with lovely staff. Room and bed were comfortable. No issues with the wifi. Aircon was available to be adjusted for your personal preference. Mineral water in fridge was a nice touch. The location was excellent; easy walk to the train station (~2min), Ueno Park (~9min), Ameyoko Shopping Street (~10min) and Asakusa (~20min), along with lots of restaurants, bars and 3 convenience stores. Ueno is on the Yamanote Line making it easy to get around different popular spots and attractions.
Rebecca
June 2025
A very convenient location within five-minutes reach of JR Ueno station and stations of two metro lines, meaning very easy transit to whatever places in Tokyo and Suburbs and both airports. Quite a few convenient stores around the hotel. The room is not big but big enough for a short stay, and is clean. Rooms at upper floors can see SkyTree. Although there is no room services and housekeeping, I can get clean towels and bath mat everyday at reception. The staff can speak English.
Yee
January 2025
Vaugh, at the front desk was very nice and accommodating. We were able to check in early which was great.
Jacqueline
August 2025
Location - fantastic. Yes, it’s near Ueno station a huge station with dozens of exits but once you find the right exit, it’s literally just across the road. Amenities - although provided in the room, amenities like toothbrushes, bathrobe, towels are free to take from the lobby. Staff - the young man let us check in earlier than 4pm the usual check in time. I was so grateful because I came down with a cold and needed the rest desperately. Wish I got his name to commend him properly :(
Hazel
December 2024
Sutton Place Hotel is very well-located for walking to the many places of interest in Ueno and to the stations, which provide easy access to everywhere else in Tokyo and Narita Airport. The hotel itself is an oasis of calm close to the bustling heart of Ueno's entertainment district. The rooms are very well designed and provide high levels of amenity for such compact spaces. The full-size bath provides a welcome luxury after a day of walking around Tokyo!
Ian
April 2025
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